Script URL:
Version of script: 2.7.6 mods 3.3.1
Hosting company: internal qnap
I not a programmer but i want to find a way for an email client ie outlook or thunderbird to be able to send an email to be picked up and a ticket created. I have successfully used the auto create imap and pop fetching to create a ticket. This works fine but it only populates the subject, email address and message body. I have several custom fields ie telephone company and dongle, that I want to map to the correct field in hesk.
I know the web form works fine, but a secretary in the office is used to send mails to our current system to an general email address that can be seen by our team and she has outlook open most of the time. She doesn't want to use the web form.
I have manage to make a email form by copying the html that is created from the web form into her client, and she can enter data, but when sent none of the extra fields get mapped correctly. All the extra information is in the main message.
Can someone point me into the right direction or cant this be done.
Many thanks, Great bit of software.
Lawrence
email client form
Moderator: mkoch227
Re: email client form
Unfortunately there is no built-in way of doing this, because there is no standardized way of saving custom fields within custom form messages.
What you could do is somehow mark your custom field data then parse it from the original message when creating a ticket, but this would be job for a PHP programmer and is unfortunately not something we can help with here.
P.s.: I see you are using Mods for HESK, perhaps you could use its REST API to submit tickets instead? If you are not familiar with APIs you might want to hire outside help anyway.
What you could do is somehow mark your custom field data then parse it from the original message when creating a ticket, but this would be job for a PHP programmer and is unfortunately not something we can help with here.
P.s.: I see you are using Mods for HESK, perhaps you could use its REST API to submit tickets instead? If you are not familiar with APIs you might want to hire outside help anyway.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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Re: email client form
Hi! I think you need to convert data. As far as I know, Outlook uses a proprietary PST format that is not supported by any other product on the market. Conversion of any email archive to Outlook involves the use of .eml format and a conversion tool of some sort, and EML to Outlook Transfer utility is a perfect candidate for the job. You can open eml file in outlook visit website to learn more. No matter what you need to do, convert eml to pst or import eml to Outlook, the tool will handle these tasks easily. Strongly recommend!