Hesk Links have become nearly invisible using custom header

[bigdog1025]

Script URL: http://etfoptimize.com/support/
Version of script: 2.7.5
Hosting company: ServInt
URL of phpinfo.php: (I do not see this file, and a search shows it is nowhere on my machine)
URL of session_test.php: ?
What terms did you try when SEARCHING for a solution: "link," "link color," "restore link color"

Write your message below:

Hello,

I recently added a custom header and footer to my HESK installation that matches my site's look and feel (view at http://ETFOptimize.com). After resolving a couple of layout glitches, I was able to get it to present *almost* correctly.

Unfortunately, there is one critical problem: all of the links within the HESK portion of the interface in the middle of the page (my header and footer are not having this problem) have changed to a very light, almost transparent gray. I cannot determine why this is occurring since my website links are light blue (#0099CC), i.e., nearly the same blue as used as the HESK link default color. When I mouse over a HESK link, it changes from very light gray to blue.

I wonder if the issue might be the result my site's CSS file (http://etfoptimize.com/css/style.css) that is linked in the header.txt – in conflict with the HESK CSS file (hesk_style.css). However, since they both use blue for links, I'm not sure what could be the problem. I would think they should be blue regardless.

Question: I am considering licensing the HESK desk software to remove its labels from my site, and I'm wondering if the Support I would get to accompany the license would include helping me resolve this issue?

Thank you,

Christopher Michaels

[Klemen]

It's indeed your CSS file causing problems, you have links set to light gray inside:

Code: Select all

a,
a:active,
a:focus{color:#b7b7b7;}

A license entitles you to one-on-one email support, but it doesn't include help with customization or work on your server, as mentioned on the "buy" page.

Note that you also won't get support for customization on the forum either (except maybe for simply things like this), tackling it yourself or hiring a developer for help is the correct way to go.

[bigdog1025]

Hi Klemen,

Thank you for that guidance. I am an investment entrepreneur, having run a site for 20 years, but still have limited experience with programming. I appreciate your feedback, which helped me find the errant CSS code and resolve this simple issue (which still had a significant impact on functionality). Again, much appreciated!

Christopher Michaels
ETFOptimize.com