Deleting attachments directory contents?

[cwshubby]

If I delete the contents of the Hesk attachments directory (except for the last 90 days) would this cause any problems?

It is getting a little large and killing backup space.

[mkoch227]

Klemen would know the answer better than anyone else here, but I don't see an issue, unless someone wants to grab an attachment from an old ticket, in which the attachment would no longer exist. But the help desk itself should function normally.

[Klemen]

Just like Mike said - HESK will still function normally, but anyone tries to download a deleted attachment an error will show saying "This file has been deleted from the server and is no longer available for download"

[alcazar]

previous posts +
You should consider restricting the number and size of attachments.

... It is getting a little large and killing backup space.

You dont do backups on the same space do you??
Backups should be never on the same storage device as the original files.

[cwshubby]

I have the limits set, but over a year it builds up. We get a lot of images from customers.

All backups are done offsite via FTP. The attachments directory makes it a pain to archive

[J_E_F_F]

Could an option be added to v2.6 that allows cleaning/deleting of attachments of resolved tickets? Perhaps in the SETTINGS tab. Ideally it would alter the SQL DB to remove the attachment info from the ticket as well, so there would not be a user option to attempt to download a missing file.

[cwshubby]

Having an option to specify the days to keep attachments would be nice.

We use Hesk for a customer service KB and the attachments are used a lot.

We don't backup on the same drive and also backup off the site in multiple area.

[Klemen]

For now you will need to manually delete the old attachments (or write a script/cron job to do that for you) because there is (still) no built-in way of doing this.