Script URL:
Mods for HESK version: 3.3.1
HESK version: 2.7.6
Hosting company: Mhosting Kft.
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
After installing HESK 2.7.6 it was working fine.
After uploading Mods for HESK files (overwriting HESK files) the install page is a blank page. I treid with php7.1 and 5.6 but the same problem came up.
I couldn't install Mods for HESK.
What is the problem?
Blank page when trying to install
Moderator: mkoch227
Re: Blank page when trying to install
It seems like a required file is missing. If you enable debug mode in hesk settings (open hesk_settings.inc.php and set $hesk_settings['debug_mode'] = 1), does a message appear on-screen at /install? If no, check to see if there is an "error_log" file either in the main helpdesk folder or in the install folder.
Mike, Lead Developer of
HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
Re: Blank page when trying to install
After setting debug mode on I didn't get any message in browser.
After that I checked error_log and there was a message. The database_mysqli.inc.php file and database.inc.php file were missing. I don't know how it could happen. I just uploded the unzipped mods for hesk files.
I uploaded these files again but after that I didn't get any message in error_log but the install is a blank page too.
I don't know what missing now.
After that I checked error_log and there was a message. The database_mysqli.inc.php file and database.inc.php file were missing. I don't know how it could happen. I just uploded the unzipped mods for hesk files.
I uploaded these files again but after that I didn't get any message in error_log but the install is a blank page too.
I don't know what missing now.
Re: Blank page when trying to install
I don't know how it could happen but some files were missing. Although I checked that Transmit replace them.
Now it is ok. I manually checked all folders what should I replace and what are new.
Thank you!
Now it is ok. I manually checked all folders what should I replace and what are new.
Thank you!