500 ERROR during installation process of mods-for-hesk

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insyncim64
Posts: 1
Joined: Wed Mar 07, 2018 5:11 am

500 ERROR during installation process of mods-for-hesk

Post by insyncim64 »

Script URL: http://localhost:8888/hesk/install
Mods for HESK version: 3.3.0
HESK version: 2.7.6
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Hi Mike,
I have installed hesk 2.7.6 and it can runs smoothly. I would like to install mods-for-hesk based on the instructions. I have extracted the zip file and copied all content to the original folder of hesk. All necessary files have been replaced.
When I try to install mods-for-hesk in URL http://localhost:8888/hesk/install. It shows "This page isn’t working
localhost is currently unable to handle this request.
HTTP ERROR 500"

Thanks for your help!

Best regards,
Bin
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: 500 ERROR during installation process of mods-for-hesk

Post by mkoch227 »

Check your PHP log files. This is usually an error_log file, which should be in your /hesk/install folder. If you find an error_log file, paste the contents here.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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