Configure auto-create ticket from email on HESK

[kimsin]

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Dear All,

I would like to configure auto-create ticket from email on HESk as following:
1. Set up SMTP in HESK Setting=> Success: Connection successful!
2. Set up POP3 in HESK setting => Success: Connection successful!
I already tested to assign to agent, they can receive email from heskdesk team fine.
But when I tried to send from email. there is no any ticket created.

Please kindly advice for this issue whether i am missing any point?

Very appreciated for your sharing.

Best regards,

Kimsin

[Klemen]

Please follow the tutorial: https://www.hesk.com/knowledgebase/?article=65