"An error occurred when trying to update the ticket due date"

[kazukawaii]

We are seeing this error when trying to change the DUE DATE as admin or other user. We can not see any other information on why this might occur. Please would you advise remedy?

[mkoch227]

I need more information. Check these places for any errors:

• Settings -> View Message Log. If there are any logs there from the time you tried updating the due date, paste the logs here
• After trying to change the due date, open your browser's JavaScript console (F12 in Chrome). If there are any logs in red (errors), copy and paste them here.

[kazukawaii]

Thank you so much for your reply.

We repeated the attempted DUE DATE change, using Chrome browser. Same error message. No logs shown on the Java console; and no logs on the Settings>View Message Log either. Same error using MS Edge.

[mkoch227]

Receiving the error should return an error in the JavaScript log. Can you send me a PM with the following information?:

• Helpdesk URL
• Admin username
• Admin password

[bastiaan.c]

Updating to MFH 3.3.1 cause this to stop working and have an error. Replacing admin-ticket.js with an older/previous version makes it work again.

Please advise

[OCReactive]

Same problem and fix here.

[BZZ]

+1
Same problem...

Thank you for fixing!

[mkoch227]

To fix this manually, open internal-api/js/admin-ticket.js and find:

Code: Select all

url: heskPath + 'api/v1/staff/tickets/' + ticketId + '/due-date

replace with:

Code: Select all

url: heskPath + 'api/index.php/v1/staff/tickets/' + ticketId + '/due-date