changes in the script

[pintraj]

how can I make the following changes in the script

• admin should approve that if the agent wants to move the ticket to the other agent.

• How can I change the editor so that I can type the maths formula and I can directly past the images instead of uploading them

• I want to remove priroty

• I want to add a custom file while raising the ticket

• How can I calculate the average responsive time taken by the agent to respond the tickets

[Klemen]

We do not provide support for customization, you will need to find and make the necessary code changes/customization yourself or hire a PHP developer for help.