REST API: Link Error

[Beleth]

Script URL:
Mods for HESK version: 3.1.1
HESK version: 2.7.3
Hosting company: my own vps
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: REST API: Link

Write your message below:

The Imap function doesn't works fine, some mails remains in mail account and are not updated in hesk replies. When mails are not managed to tickets i found this messages in register:

REST API: Link - Call to undefined function getallheaders()
#0 /var/www/vhosts/mydomain.com/httpdocs/hesk/api/Link.php(42): Link::getRequestMethod()
#1 /var/www/vhosts/mydomain.com/httpdocs/crm/api/index.php(225): Link::all(Array)
#2 {main}

(maybe related with this issue?)

Any idea?

[mkoch227]

Well, I thought I responded to this a while ago.... apparently not

Are you still having this issue? Looking at the stack trace, it appears you're switching between two different directories which seems odd. Also, the IMAP fetching function does not use the REST API in any way, so I'm not sure why you're seeing anything coming from the /api folder.

[ingenuitor]

I seem to have somewhat of the same issue: This happens when I try to send a notification email from this page > admin/admin_ticket.php?track=XYZ&Refresh=XYZ

Error occurred when trying to send notification email

I see this in the error logs page here > admin/view_message_log.php

Code: Select all

Date	User	Location	Message	Stack Trace
2017-12-03 14:42:23		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-03 14:41:55		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-03 14:41:55		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-03 14:41:18		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-03 14:41:18		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-03 14:39:31		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-03 14:39:30		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 18:35:07		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 18:35:07		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 18:29:27		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 18:29:27		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 18:08:46		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 18:08:36		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 17:42:42		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 17:42:42		REST API: index	/home/accountname/public_html/help/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/help/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 17:34:46		REST API: index	/home/accountname/public_html/support/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/support/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 17:34:46		REST API: index	/home/accountname/public_html/support/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/support/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 17:32:45		REST API: index	/home/accountname/public_html/support/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/support/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}
2017-12-02 17:32:45		REST API: index	/home/accountname/public_html/support/api/Link.php:129 Call to undefined function getallheaders()	#0 /home/accountname/public_html/support/api/index.php(181): errorHandler(1, 'Call to undefin...', '/home/accountname/...', 129)
#1 [internal function]: fatalErrorShutdownHandler()
#2 {main}

Let me know your thoughts and how I can resolve this issue ASAP.

[mkoch227]

What version of PHP are you using? Also, are you using Apache or nginx?

[ingenuitor]

Hello,

Found on this page > /admin/admin_settings.php

HESK version: 2.7.5
Mods for HESK Version: 3.2.4
PHP version: 5.4.45 (MySQLi)
MySQL version: 5.6.38

For sure I'm using Apache on CentOS 6.9

Server Version: Apache/2.4.29 (cPanel) OpenSSL/1.0.2m mod_bwlimited/1.4
Server MPM: prefork
Server Built: Dec 4 2017 15:15:53

Looking at the cpanel settings here is what I can find. ea-php54 > php-fpm

I'm also seeing this error on the admin_settings.php page just when I go to the page that error shows up all the time, somewhat hidden under the left menu.

Code: Select all

<div class="alert alert-warning">
<b>Note:</b> Your server does not allow large enough posts, try reducing number of attachments or allowed file size!</div>

Plus I still see all the api/Link.php:129 Call to undefined function getallheaders() errors growing by the day as the ticketing system is active. I did buy the paid version, it's a great software for sure, once these bugs are resolved, it will be perfect for my needs.

REF:

Thanks again for your help...

[mkoch227]

I see the issue now. Apparently PHP-FPM does not have the "getallheaders()" function which the REST API uses to pull any relevant request headers. I have a fix for this ready to go, so I hope to have it out sometime today.

If you want to apply this fix immediately, add the following to the end of /api/autoload.php:

Code: Select all

// Fix for getallheaders() on PHP-FPM
if (!function_exists('getallheaders')) {
    function getallheaders() {
        $headers = [];
        foreach ($_SERVER as $name => $value) {
            if (substr($name, 0, 5) == 'HTTP_') {
                $headers[str_replace(' ', '-', ucwords(strtolower(str_replace('_', ' ', substr($name, 5)))))] = $value;
            }
        }
        return $headers;
    }
}

Regarding the warning; your setting allow for the possibility for a user to upload more attachments in a single ticket than your server supports. This is caulculated by taking the max # of attachments per ticket multiplied by the max size of a single attachment. If the value is larger than your PHP's max post size (post_max_size in php.ini), the warning will appear. Mods for HESK uses a drag & drop uploader which uploads each attachment individually, so this issue should not occur (unless your user's browser does not support the drag & drop uploader)

[ingenuitor]

Hello I tried what you posted here, thanks for such a fast response and sadly I now see this error and it still can't send a notification >

2017-12-06 20:58:11 Admin REST API: BasicEmailSender /home/account/public_html/help/api/BusinessLogic/Emails/BasicEmailSender.php:13 Array to string conversion

Code: Select all

Date	User	Location	Message	Stack Trace
2017-12-06 20:58:11	Admin	REST API: BasicEmailSender	/home/account/public_html/help/api/BusinessLogic/Emails/BasicEmailSender.php:13 Array to string conversion	#0 /home/account/public_html/help/api/BusinessLogic/Emails/BasicEmailSender.php(13): errorHandler(8, 'Array to string...', '/home/account/...', 13, Array)
#1 /home/account/public_html/help/api/BusinessLogic/Emails/EmailSenderHelper.php(72): BusinessLogic\Emails\BasicEmailSender->sendEmail(Object(BusinessLogic\Emails\EmailBuilder), Array, Array, '1')
#2 /home/account/public_html/help/api/Controllers/Tickets/ResendTicketEmailToCustomerController.php(72): BusinessLogic\Emails\EmailSenderHelper->sendEmailForTicket(2, 'English', Object(BusinessLogic\Emails\Addressees), Object(BusinessLogic\Tickets\Ticket), Array, Array)
#3 [internal function]: Controllers\Tickets\ResendTicketEmailToCustomerController->get('26111')
#4 /home/account/public_html/help/api/Link.php(220): call_user_func_array(Array, Array)
#5 /home/account/public_html/help/api/Link.php(113): Link::callFunction('Controllers\\Tic...', Array, 'GET', Array)
#6 /home/account/public_html/help/api/index.php(227): Link::all(Array)
#7 {main}

Using this code for the autoload.php

Code: Select all

<?php

// Files that are needed that aren't classes, as well as basic initialization
// Core requirements
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
require_once(__DIR__ . '/vendor/autoload.php');
require_once(__DIR__ . '/bootstrap.php');
require_once(__DIR__ . '/../hesk_settings.inc.php');
require_once(__DIR__ . '/../inc/common.inc.php');
require_once(__DIR__ . '/Core/output.php');
require_once(__DIR__ . '/../hesk_settings.inc.php');
require_once(__DIR__ . '/http_response_code.php');
require_once(__DIR__ . '/../inc/admin_functions.inc.php');

hesk_load_api_database_functions();

global $hesk_settings;

// HESK files that require database access
require_once(__DIR__ . '/../inc/custom_fields.inc.php');

// Load the ApplicationContext
$builder = new \DI\ContainerBuilder();

$applicationContext = $builder->build();

// Fix for getallheaders() on PHP-FPM
if (!function_exists('getallheaders')) {
    function getallheaders() {
        $headers = [];
        foreach ($_SERVER as $name => $value) {
            if (substr($name, 0, 5) == 'HTTP_') {
                $headers[str_replace(' ', '-', ucwords(strtolower(str_replace('_', ' ', substr($name, 5)))))] = $value;
            }
        }
        return $headers;
    }
}

I will restore it back to defaults, let me know what I should do from here and thanks again for the great support.

[mkoch227]

There's a fix for that as well.... just needs to be released . At least the headers are being read properly now.

You can follow the changes at https://gitlab.com/mike-koch/Mods-for-H ... 25d7d52efd if you don't want to wait . Remove any lines in red and add any lines in green.

[ingenuitor]

Hello,

These updates seemed to solve all the issues for now, thank you very much

Keep up the great work, I love what you did with the Hesk UI / UX, the front end need a little tweaking, but the back-end is just about perfect.

[mkoch227]

the front end need a little tweaking

Feel free to come forward with any constructive criticism you may have about the UI so it can be improved in future releases .