Add note doesn't update field Updated

[mcaneel]

When a note has been added to a ticket the field Updated still shows the date and time from the previous reply. Why doesn't HESK update the field Updated when a note has been added?

[Klemen]

Adding notes doesn't effect tickets database table, so the last change is never triggered. This was one of design decisions along the way.

However, you should be able to change this relatively easy:
1. backup existing files
2. download and install Notepad++
3. open file admin/admin_ticket.php in Notepad++
4. find line

Code: Select all

/* Notify assigned staff that a note has been added if needed */

5. just ABOVE that line add

Code: Select all

hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=CURRENT_TIMESTAMP WHERE id=".intval($ticket['id']));

6. save, upload and test

[mcaneel]

Thank you for your answer, we have changed the code and it seems to work all well!