Tools- where it is?

dr.sah · Post by **dr.sah** » Thu Sep 14, 2017 1:56 pm

after upgrading HESK to last version, I lost button TOOLS in main menu.

How can I get it back?

mkoch227 · Post by **mkoch227** » Thu Sep 14, 2017 2:06 pm

It should be in between "Reports" and "Settings" in the top nav:

(screenshot taken from HESK demo site running the latest version of HESK)

dr.sah · Post by **dr.sah** » Thu Sep 14, 2017 2:08 pm

this one, but I dont have it any more.

mkoch227 · Post by **mkoch227** » Thu Sep 14, 2017 2:22 pm

Can you provide a screenshot of what you're currently seeing when logging into the helpdesk? Also, have you tried re-copying & pasting the HESK files from the HESK download zip back to your server, in case something wasn't properly copied over?

dr.sah · Post by **dr.sah** » Thu Sep 14, 2017 3:09 pm

Post by **Klemen** » Thu Sep 14, 2017 4:02 pm

1. Are you able to open URL admin/custom_fields.php when logged into admin?
2. Upload the original inc/show_admin_nav.inc.php file to the server

dr.sah · Post by **dr.sah** » Fri Sep 15, 2017 6:34 am

. Are you able to open URL admin/custom_fields.php when logged into admin

this is working.

After replacing file it is same, still not visible.

Post by **Klemen** » Fri Sep 15, 2017 12:16 pm

Are you logging in with an administrator account, or a regular "Staff" account? Make sure it's an administrator, other staff members may not have access to tools unless admin gave them permission.

dr.sah · Post by **dr.sah** » Fri Sep 15, 2017 12:23 pm

ah, what can I say, how stupid am I.

that was a problem, I had all rights on my account, but with new version there are few marks more.

solved.

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Tools- where it is?

Tools- where it is?

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