Error manage custom nav elements

[afilincieri]

Script URL: https://www.mods-for-hesk.com/demo/admi ... ements.php
Mods for HESK version: 3.1.1
HESK version: 2.7.3

Hi, I have a problem under manage custom nav elements why don't shows me things and add new elements.
When I try to enter this menu I get this error:



The same thing happens when I try to create a new item, I get error saving custom items.
What can I do? Thank you.

[mkoch227]

Please provide the following information:

Script URL:
Mods for HESK version:
HESK version:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

[afilincieri]

Script URL: https://www.kb.ecusetting.com
Mods for HESK version: 3.1.1
HESK version: 2.7.3
Hosting company: https://www.serverplan.com/
URL of phpinfo.php: sorry but I do not know where to find it, can you help me?
URL of session_test.php: even this

[mkoch227]

Create a new php file on your server (you can name it anything, such as phpinfo.php) and copy & paste the following into the file:

Code: Select all

<?php

// Show all information, defaults to INFO_ALL
phpinfo();

Save, upload to your server, and then supply the link to the file.

[afilincieri]

Thanks!

http://kb.ecusetting.com/phpinfo.php

[mkoch227]

Thanks for providing that . You can (and should) delete that file from your server now so unauthorized individuals can't see the working internals of your PHP installation.

There's a known issue that I discovered yesterday that breaks custom nav elements and the "resend email notification" feature in 3.1.1 if you're using PHP 5.3 or 5.4 (you're using PHP 5.4.45).

If you can update to PHP 5.5, 5.6, or 7, that will fix the issue immediately. Otherwise, the issue will be fixed in 3.2.0 (which won't be for at least a month or so).

[afilincieri]

Thank you very much. I'd rather wait, I want to avoid upgrading PHP to avoid creating problems to our panel.

[TechCoder]

same issue here.....
PHP Version 5.6.30-0+deb8u1

[mkoch227]

same issue here.....
PHP Version 5.6.30-0+deb8u1

Is there an error being logged in the message log area of the helpdesk? I just tried this on a PHP 5.5 instance and a PHP 7.0 instance and both worked fine for me, but I'm wondering if there's something specific to PHP 5.6 that's causing the issue.

[TechCoder]

Nope, nothing in the message log - any place else to look?

[mkoch227]

Did you receive a red alert when loading the custom nav element screen? If so, what did it say?

[TechCoder]

Yes, a red popup, top-right corner with a 'shield' containing an !

Text:
Error
Failed to load custom nav elements!

(sorry for the late reply - I'm not getting notifications from this forum on posts, though I have set to be notified on 'everything' in the UCP...

[mkoch227]

Can you send me a PM with the following so I can investigate further?

• Helpdesk URL
• Login credentials with access to:
  • Custom nav elements
  • Message log