Custom Fields

[tuneup]

Is it possible to include the customer fields in the area of assigned to and change priority location instead of edit reply.

[Klemen]

I am not sure what you mean, but if you know PHP + HTML (or hire a developer) you should be able to do the changes within the source code.

[tuneup]

Hi,

I am asking about the custom fields. Is it possible to include the customer fields in this area along with the below details.

Tracking ID: MTG-B9Q-7DN2 (Ticket number: 4278) Lock ticket - Customers cannot reply to or re-open locked tickets. When locked ticket is marked as resolved. Tag this ticket Import this ticket into a Knowledgebase article Printer friendly version Edit post Delete this ticket
Created on: 11/07/17 04:09:17
Ticket status: New [Mark as Resolved]
Change status to
Updated: 11/07/17 04:09:17
Category: TSS_New_Customer
Move ticket to
Replies: 0
Priority: Low
Change priority to
Last replier:
Owner:
Assign to
Time worked: 00:00:00

Notes: + Add note

[Klemen]

You can try copy/pasting (or moving) the code that prints custom fields into the appropriate position. Search for

Code: Select all

/* custom fields before message */

and

Code: Select all

/* custom fields after message */

then move the code where you need it.

As mentioned, such changes will require basic knowledge of PHP and HTML.

[tuneup]

It will be helpful in which file we can edit the codes into the required position .

Thanks and regards

Benito

[Klemen]

You are probably looking for /admin/admin_ticket.php

[tuneup]

Thank you. Let me check this and is there any possibility to give permission to edit only the custom field to customer.

When we remove the permission to edit the reply, we cannot edit the custom field by staffs. Is there any option to give permission to edit only custom field by staffs.

Regards

Benito