Re-send Email Notification

[bastiaan.c]

I tried several things but the “Re-send Email Notification” is working and also the the green balloon, but it is actually not sending the email.

Thanks,

[bastiaan.c]

Hi ... I found out that this feature can only be used when:

Send emails using:
PHP mail()


When:

Send emails using:
SMTP Server
It will give the green or red bulb but it never sends

Please help

Thanks

[mkoch227]

Do SMTP emails work otherwise (such as when submitting a reply, new ticket notification, etc)?

[bastiaan.c]

Yes, everything works as it would normally do. Only the resend is not

[mkoch227]

I think I know what the issue is. Are the emails that fail to send have an owner assigned to the ticket?

[bastiaan.c]

Hi Mike, when it is unassigned I get the red bulb
When it is assigned I get the green one. > However if the settings are to use smtp there is a green bulb but really NO email.
When the setting is php the green bulb comes > Yes an email is sent.

[bastiaan.c]

Hi Mike,

Anything on this yet?

[mkoch227]

I just tried re-sending an email via SMTP and I didn't encounter any issues. Please PM me your:

• helpdesk URL
• admin account
• FTP credentials

so I can investigate further.

[bastiaan.c]

Mike, When I click resend when in smtp it also never gives me issues. However the email is not being received. I see see the green bulb anyway.
Are you sure that when you resend in smtp the email is also send out on your end?

[mkoch227]

Yes, the email is received in my inbox when testing with SMTP.