Guestbook comments not recorded

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webmaster
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Joined: Thu Jun 29, 2017 1:23 pm

Guestbook comments not recorded

Post by webmaster »

The last three entrie in our guestbook recorded the person submitting information but not the comments that were submitted, can anyone help with a possible fix
Klemen
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Re: Guestbook comments not recorded

Post by Klemen »

Can you show us your guestbook so we can check?
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webmaster
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Joined: Thu Jun 29, 2017 1:23 pm

Re: Guestbook comments not recorded

Post by webmaster »

webmaster
Posts: 4
Joined: Thu Jun 29, 2017 1:23 pm

Re: Guestbook comments not recorded

Post by webmaster »

The answer to the question if you require it is ?
Last edited by webmaster on Fri Jun 30, 2017 12:18 pm, edited 1 time in total.
webmaster
Posts: 4
Joined: Thu Jun 29, 2017 1:23 pm

Re: Guestbook comments not recorded

Post by webmaster »

Sorry the correct address is
www.rba93.com/guestbook/gbook.php
Hope this helps
David
Klemen
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Re: Guestbook comments not recorded

Post by Klemen »

It appears to be a problem in your entries.txt file somewhere.

To fix it:

1. backup your guestbook files
2. zip and upload your entries.txt file somewhere for me to download and check (in a private message)
3. update guestbook to the latest version
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Piston Broke
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Joined: Wed Jul 05, 2017 12:22 pm

Re: Guestbook comments not recorded

Post by Piston Broke »

I have the same problem all other fields are being recorded apart from the comment I upgraded to latest version by coping all files apart from entries.txt and settings.php still the same
I am getting the notification email with the comment text but it is not being saved in the entries.txt

If it helps I'm using php 7
Klemen
Site Admin
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Joined: Fri Feb 11, 2005 4:04 pm

Re: Guestbook comments not recorded

Post by Klemen »

Previous poster fixed it by upgrading to the latest version.

Note that any existing damaged comments probably cannot be fixed, but new ones should work fine.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Piston Broke
Posts: 3
Joined: Wed Jul 05, 2017 12:22 pm

Re: Guestbook comments not recorded

Post by Piston Broke »

I had upgraded to latest version a couple of weeks ago and to make sure downloaded from your site and upgraded again yesterday still the same

Guest book is at http://www.bluebirdproject.com/index.php?id=22 if you would like a look I downloaded version 182
Klemen
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Re: Guestbook comments not recorded

Post by Klemen »

I can see all the comments there and my comment was added without an issue?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Piston Broke
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Joined: Wed Jul 05, 2017 12:22 pm

Re: Guestbook comments not recorded

Post by Piston Broke »

I just copied the text from the notifcation email to the entries text file so the coment was visable and uploaded a new copy of entries.txt. I then got your test that worked ?
I'll keep an eye on it and get back to you if I have any problems

Thanks
Klemen
Site Admin
Posts: 10116
Joined: Fri Feb 11, 2005 4:04 pm

Re: Guestbook comments not recorded

Post by Klemen »

If you do get an issue you can zip and send me your entries file, I will try to see what happened to it.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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