Session has expired

[leospace1]

HI,

Have installed hesk ( www.leospace.in/helpdesk/admin )

When I type my username and password and after password click on submit button it gives error as
Error: Your session has expired, please login using the form below.

I have same hesk installed on support.leospace.com and its working fine.

Both URL are on same server.

Can you tell me how I can make it work for leospace.in/helpdesk/admin ?

Regards

Hitesh

[Klemen]

I didn't find any issues with sending a test ticket.

To be able to give any clues you will need to provide phpinfo and session test files as instructed. You will find them here:
viewtopic.php?f=13&t=138

[leospace1]

Dear Sir,

Thank you for reply.

My issue is with admin login. Once I insert admin username and password and click on Ok, it says session expired. It does not allow me to enter the admin panel.

Have also installed session and phpinfo file to this folder. You can check the same on
http://leospace.in/helpdesk/session_test.php

You may check below URL
http://www.leospace.in/helpdesk/admin
un : ********************
pw : ********************



I have installed your hesk on same server with another domain as
http://support.leospace.com/admin and here I am able to login in admin page.

Please note that both this domains are on same server.

Awaiting for your reply.

Regards

Hitesh

[Klemen]

Please don't post usernames and passwords publicly for security reasons.

I can't confirm because your phpinfo.php file is blank, but it seems that you have PHP configured to automatically start sessions and this is interfering with HESK sessions.

You will need to turn session.auto_start to off (0) for the website/folder where HESK is installed.

You can for example try creating a file called .htaccess inside the helpdesk folder with this inside:

Code: Select all

php_value session.auto_start 0

[leospace1]

Hi,

Many thanks for yor reply.

Will check this and get back to you if any issues.


Regards

Hitesh

[sp119]

HESK version: 2.6.7

We are suddenly having the same issue, as of sometime yesterday. No one modified any files before the change.

I have run the session_test file (here: http://www.grad.gatech.edu/helpdesk/session_test.php) and it shows that hosting sessions are not working.

Is there anything I can put into a .htaccess file that can over-ride this?

I will ask our hosting provider (here on campus) what might have changed on their end.

FYI the phpinfo file can be found here: http://www.grad.gatech.edu/helpdesk/phpinfo.php

Any help and/or assistance would be greatly appreciated.

Thanks!

[Klemen]

I got an "OK: PHP sessions work fine." message. I presume you (or your host) were able to fix it, could have been a temporary issue?