How to measure "was this reply helpful?"

[jchotz]

Script URL: help.data-keeper.com
Version of script: newest
Hosting company: SingleHop
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: "helpful"

Write your message below:

How can I measure which and how many tickets have clicked Yes or No for "Was this reply helpful?"
I'd like to use this as a simple measure of Customer Satisfaction with the service.
Is there a report?
Can I see it in the DB with a DB tool and build my own report?

[Klemen]

On the "users" page you can see average rating for each user, calculated like this:

( 1 x "not helpful votes" + 5 x "helpful votes" ) / all votes

There is currently no report built in to see all the posts with votes. You are welcome to write your own reports, in the "hesk_replies" database table the "rating" column has a value of "1" for replies rates as "not helpful" and "5" for replies rates as "helpful".

[jchotz]

TYVM @Klemen!