Change ticket category (to any)-function suppressed by other setting

Frewald · Post by **Frewald** » Wed May 31, 2017 12:12 pm

Hi

I'm trying have "Change ticket category (to any)" enabled as a user permission without enabling "Can submit tickets to any category" but it does not seem to work.
The error I get is "Error: You are not authorized to move tickets to this category! "

What I'm trying to achieve; A help desk user should always create tickets in one specific category, but be able to move it manually to another category afterwards.

Is this possible?

Best regards,
Frewald

Post by **Klemen** » Wed May 31, 2017 12:49 pm

Are your registered users (staff) submitting tickets or customers themselves?

Frewald · Post by **Frewald** » Wed May 31, 2017 1:50 pm

Klemen wrote: Wed May 31, 2017 12:49 pm Are your registered users (staff) submitting tickets or customers themselves?

It's the staff - i*m not using "customers" portal at all

Post by **Klemen** » Wed May 31, 2017 2:36 pm

This appears to be a bug. Does this file solve your issue:
https://hesk.com/extras/hesk273_move_category.zip

Upload the "move_category.php" file into your "admin" folder.

Frewald · Post by **Frewald** » Wed May 31, 2017 7:31 pm

Klemen wrote: Wed May 31, 2017 2:36 pm This appears to be a bug. Does this file solve your issue:
https://hesk.com/extras/hesk273_move_category.zip

Upload the "move_category.php" file into your "admin" folder.

Yes, that did the trick - thank you

PHPJunkyard support forum

Change ticket category (to any)-function suppressed by other setting

Change ticket category (to any)-function suppressed by other setting

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Re: Change ticket category (to any)-function suppressed by other setting

Re: Change ticket category (to any)-function suppressed by other setting