Question about ticket categories organization

Forum dedicated to Mods for HESK created by Mike Koch

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topoldo
Posts: 51
Joined: Wed Sep 21, 2016 10:44 am

Question about ticket categories organization

Post by topoldo »

Hi again.
I was wondering if it is possible to organize the appearance of categories of tickets in a custom way or if this is embedded in the code of MfH.
I mean, I have 15 categories and they apppear to the customer as reported in the screenshot below if the "maximum number of categories selectable" in the settings is 15 or higher.
What I'm asking if it is possible to organize them in another way, for example in 3 columns with 5 category each or if is impossible at the moment.
Thanks.
Topoldo

Image
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Question about ticket categories organization

Post by mkoch227 »

There is currently no customization at this time for the category selection screen. I may provide something in the future, but no guarantees.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
topoldo
Posts: 51
Joined: Wed Sep 21, 2016 10:44 am

Re: Question about ticket categories organization

Post by topoldo »

I don't know why, maybe because I'm old :oops: , but I thought it was possible to customize it.
Probably I confused it with Knowledgebase customization!
Anyway, it doesn't matter! If it would be possible it will be better but it is not so important!
Regards,
Topoldo
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