[3.0.6] Knowledgebase White Screen Hotfix

[mkoch227]

There seems to be one of these hotfixes each release..... sigh.

If you're getting a white screen when trying to view the knoweldgebase, apply this quick hotfix.

- Make a backup of your current knowledgebase.php file in case you do something really wrong to it and need to revert to a backup.
- Open knowledgebase.php in a text editor (something like Notepad++. Don't use something like Microsoft Word.
- Find the block of text that looks like this:

Code: Select all

/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');

- REMOVE the final line so it looks like this:

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/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');

- Find just below that:

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// Connect to database
hesk_dbConnect();

- Change it so it looks like this:

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// Connect to database
hesk_load_database_functions();
hesk_dbConnect();

- Save, upload, and test.

A permanent fix will be released later today as version 3.0.7.

[Klemen]

There seems to be one of these hotfixes each release..... sigh.

These things happen to everyone. Accept the fact, fix it and move on

Thank you for keeping your mods for HESK updated!