email to staff when resolved

[bananaspider]

How would one go about allowing an email to go out to all or another staff member when a ticket has been changed status to resolved? I would just like all other staff peeps to know when any ticket has been resolved by others for informational purposes. Thanks!

[Klemen]

There is no built-in way of doing this, you would need to modify the source code in all the places where a ticket can be closed and add code for looking up staff emails and sending a message to them.