How To auto assign ticket to user by custom fields..?

[kishordeepu]

Hi

I wonder if there is a way to auto assign ticket to Hesk User if the ticket is opened in specific custom statuses

for example if user open new ticket in the " custom statuses(Locations) " India i want this ticket to be auto assign to "Kishor" because Kishor is allocated to support the customers in India.

i just want to auto assign the tickets based on User location.

[Klemen]

There is no built-in way to do that.

The only way to currently do that is to use categories; create category "India" and only give user "Kishor" access to that category (or, if other users have access to it, turn auto-assign off for those users).

Other than that you will need to modify source code to check for custom field value and assign to a user based on that.