Knowledgebase search

[mukkacow]

Hello all ;-)

I have read that Knowledgebase will only return results if the query (keyword) is included in less than 50% of articles. Words that appear in 50% or more database entries are considered too broad and thus ignored by the search.

Is there any way to mod hesk and get KB search working with any words longer than 3 chars or with wildcards ?
I've searched a solution here in the forum but without success.

Thanks you in advance for your help!

btw: I just upgraded to Hesk v2.7.1

[Klemen]

Hesk relies on MySQL's built-in "fulltext search" functionality and unfortunately cannot affect what results MySQL returns.

To drastically improve search results you would need to use a different search engine; developing one is unfortunately out of the scope of Hesk's design goals and manpower available.

[mukkacow]

Hello Klemen!

Thanks you very much for your reply ;-)