Login problem - error after correct login

[radiwa]

Hi,

I was using HESK for about a year without any problems. However today I could not login to the admin panel.
When I type correct username and password (and captcha as well) I got the screen with the information that "E-mail file is incorrect" (My message is in Polish, so I'm unsure about the exact translation to English, but the meaning is as I wrote).

I tried to reset password without any success.

Could anyone suggest me what to do?

[Klemen]

You will need to provide the information we ask for when opening a new topic; without this, we have no idea where to start looking:

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

Also, provide the exact error message (even if in Polish).

[radiwa]

Hi,

Sorry for missing those information - I'm new here.

Script URL: http://ando-soft.com/wsparcie
Version of script: 2.6.7
Hosting company: linuxpl.com
URL of phpinfo.php: http://ando-soft.com/wsparcie/phpinfo.php
URL of session_test.php: http://ando-soft.com/wsparcie/session_test.php

Error message:

Błąd:

Błędny plik e-mail

[Klemen]

You are probably missing file "ticket_closed.txt" in your "language/pl/emails" folder?

Make sure all the required files are uploaded, then try again.

[radiwa]

Dear Klemen,

Thanks for your quick reply. Indeed the file was missing.
It seems that my hosting company updated automatically HESK version without updating language folder. I did it manually and now it is fine.

Best regards,
Radosław Iwaszyn

[Klemen]

Glad to hear that worked.

You can now delete the phpinfo and session test files from the server.