Request Entity Too Large

[anika]

Script URL: http://helpdesk.caratec.de
Version of script: ?
Hosting company: 1&1
URL of phpinfo.php: http://helpdesk.caratec.de/docs/phpinfo.php
URL of session_test.php: http://helpdesk.caratec.de/docs/session_test.php
What terms did you try when SEARCHING for a solution: Request Entity Too Large, exceeds size,

Write your message below:
Dear all,

After updating to version 2.6.8 I now have a problem updating an existng article in the HESK knowledge base. After I press the "SAVE" button, I get the following error message:

Request Entity Too Large
The requested resource
/admin/manage_knowledgebase.php
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

Maybe important to know: I inserted some pictures into the article by copy + paste function.

I also already tried to copy the content of the article and save it as a new article. But this did not work.

I could not find a solution within the forum or on google.

Thank you a lot for your help.

Kind regards

Anika

[Klemen]

Hi,

That's not an error Hesk generates, but your server.

Your PHP limits seem fine (unless you are trying to upload more than 64 megabytes of data at once?) so it is blocked somewhere else. Maybe Apache LimitRequestBody Directive is set too low? To be sure, try checking server error logs.