Solicit ticket

[sunlight76]

Script URL: http://www.criferrara.it/helpdesk
Version of script: 2.6.4
Hosting company: self

What terms did you try when SEARCHING for a solution: solicit ticket

Write your message below:
Hi,
I'm hesk administrator.
When I find tickets not replied, have I a way to solicit it to the assigned person (maybe sending an email alert with ticket url)?

thanks

[Klemen]

You can post a note to that ticket (or reply to it) and the assigned staff member will receive an email (New note added to a ticket assigned to you).