Log errors and question on changing category

[topoldo]

Hi all.
I have been testing Hesk 2.6.8 + MfH 2.6.4 for a certain time and I still have some problems/questions.
Please note that the server in which I'm running Hesk+MfH is "mine" and is an Ubuntu Linux Server LTS 12.04 with all applied patches, running:
- Apache 2.2.22
- MySql 5.5.52-0ubuntu0.12.04.1
- PHP 5.3.10-1ubuntu3.24
Moreover, please note that I tried to set "root" or "www-data" as the owner of Hesk directory and, recursively, to all its subdir and files.
In any case I had no differences in the results I got.

1. By inspecting my apache2 error.log, I found many, many lines like those:
---
[Fri Sep 30 16:59:18 2016] [error] [client 147.162.3.14] File does not exist: /var/www/hesk/fonts/glyphicons-halflings-regular.woff2, referer: http://fog.bio.unipd.it/hesk/css/bootstrap.css?v=21
[Fri Sep 30 16:59:48 2016] [error] [client 147.162.3.14] File does not exist: /var/www/hesk/fonts/glyphicons-halflings-regular.woff2, referer: http://fog.bio.unipd.it/hesk/css/bootstrap.css?v=21
[Fri Sep 30 16:59:51 2016] [error] [client 147.162.3.14] File does not exist: /var/www/hesk/fonts/glyphicons-halflings-regular.woff2, referer: http://fog.bio.unipd.it/hesk/css/bootstrap.css?v=21
[Fri Sep 30 17:00:55 2016] [error] [client 147.162.3.14] File does not exist: /var/www/hesk/fonts/glyphicons-halflings-regular.woff2, referer: http://fog.bio.unipd.it/hesk/css/bootstrap.css?v=21
---
I don't understand if these errors lines are important or not.
BTW the installation of Hesk and MfH was ok, of course.

2. As admin, I tried to move a ticket assigned to an user of the staff from a category to another category.
For both of these categories this operator was in charge. Is it correct that (s)he doesn't receive any notification of the change of category assignation of the ticket?
The same happened when the operator moved a ticket from a category to another category and for both of them (s)he is in charge.

So my question is: which are the conditions for receiving an email notifying the change of category for a ticket?

Thanks in advance.
Cheers,
Topoldo

[mkoch227]

1. The "File does not exist errors" are safe to ignore for now. I simply never included the woff2 files in Mods for HESK, so they don't exist. I'll fix this issue for the next release so users's error logs don't balloon in size (nothing is worse than your web server stopped working since your error logs are so full that your server is out of HDD space .... (not like that's happened to me or anything )

2. An email is sent when a category is changed when the following conditions are met (actual logic is at https://gitlab.com/mike-koch/Mods-for-H ... p#L150-155):

• The ticket was auto-assigned AND needs to be reassigned due to this change (i.e. the current owner cannot see the ticket after changing the category)
• OR [the ticket is unassigned AND the user is able to view unassigned tickets]

[topoldo]

Thanks.
Topoldo