My configuration is this:
HESK Version: 2.6.8
Mods for HESK Version: 2.6.4
PHP Version: 5.3.10-1ubuntu3.24 (MySQLi)
MySQL Version: 5.5.52-0ubuntu0.12.04.1
Firefox for Windows 48.0.2 (as a client)
I am testing Mods for Hesk + Hesk vs Hesk alone for our department.
One of my tests was the following: I created the (super) administrator and one staff user.
I wanted to test the possibility to re-enter as user after I forgot my password.
When I tested this procedure with Hesk alone, I had no problems.
On the contrary, when I tried the same experiment by using Mods for Hesk + Hesk I have a very strange result.
The experiment was the following:
- As a user I put a wrong password for 3 times (I set a maximum of 5 attempt)
- At this point I asked the 'help", ie I told to the system that "I forgot my password"
- The Recaptcha2 wante to check that "I'm not a robot'.
- Immediately after my answer, the system told me that I was sent out of the system for 60 min (the time I set in the options) because of "too many attempt failed"
- At this point, from the same computer and the same browser (without closing it) I tried to access as administrator.
Unfortunately even if as administrator I submit the correct password, I was immediately kept out exactly as the previous user
- At this point I opened anothe browser (Google Chrome) to retry to enter as administrator, but also in this case I was kept out because of: "too many attempt failed"
Am I wrong somehow?
Did anyone experienced similar problems?
TIA,
Topoldo
