Ticket View: Timeline or Classic View?

Forum dedicated to Mods for HESK created by Mike Koch

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Would You Rather See a Timeline View for Ticket History or Keep the Classic View?

Poll ended at Wed Sep 14, 2016 7:08 pm

Timeline View
3
100%
Classic View
0
No votes
 
Total votes: 3
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Ticket View: Timeline or Classic View?

Post by mkoch227 »

Part of the next major update to Mods for HESK includes a change to the UI for the staff area of the help desk. I'm currently debating if I should switch to a "timeline" view of ticket history (including notes, replies, status change, etc) similar to how Faveo Helpdesk looks, or keep the classic look, which looks similar to Kayako Classic Edition. Rather than changing everything over and hoping everyone likes it, I'd like for the community to vote on which look you would rather have. Please select an option above and post any comments you'd like to make.

Screenshot of Timeline View
Image

Screenshot of Classic View
Image
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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OCReactive
Posts: 45
Joined: Wed Apr 01, 2015 10:33 am

Re: Ticket View: Timeline or Classic View?

Post by OCReactive »

The timeline view looks great, I vote for it.
Óscar
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