Help improve HESK - submit a Usage Report

[Klemen]

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» What is this?

A simple tool that allows you to submit a usage report to HESK developers.

Usage statistics help detect common usage patterns to improve future versions of HESK.

Supported versions: 2.6.0 or newer


» What is included in the report?

Usage report includes data such as:

• HESK/PHP/MySQL version
• Usage statistics (number of tickets, statuses, priorities, number or replies, number of administrators/staff, categories, tickets per category, umber/type of knowledgebase categories and articles, ...)
• Anonymous settings

All the data is completely anonymous. No personal or sensitive information is being transmitted.

You may review the data before submitting it to HESK.


» HOW TO USE

1. Download HESK Usage Report tool
2. Upload usage.php to your HESK /admin folder.
3. Login into HESK with an Administrator account.
4. Open admin/usage.php in your browser, for example:
   http://example.com/hesk/admin/usage.php
5. Submit your usage report.
6. You may now delete the usage.php file from the server.

Thank you!