Closed status only Admin

[Mangoz]

Version of script: Version of script: 2.6.7

How do I get status " Close " ticket could only Administrator

[Klemen]

Admin panel > Settings > Help desk tab > Features > Customer resolve: OFF

[Mangoz]

I mean not the Client . We are talking about the users in the system.

Code: Select all

 3 => '<option value="3">'.$hesklang['closed'].'</option>',

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To only admins

[Klemen]

For Staff members there is no built-in way to disable it, you would have to modify the source code in several places to achieve that.

[Mangoz]

Perhaps this line to hide using Javascript?

[alcazar]

You can try this: viewtopic.php?f=14&t=4571&p=22891#p21566
This mod allows only the "owner" of a ticket and administrators to change the status of a ticket (incl open/close).