No need to fill email and name input

[Firmeza]

Hello,
I have sessions stored with an email and name and i want to fill the variables which have the function to INSERT INTO database.
I have been searching in submit_ticket.php but i can't seem to find because it equals session to hesk_POST(); and i did not find any post with that keyword.
For example:
A person logges in (SESSION is created with name and email) and when submiting a ticket there's no need of filling the EMAIL: and NAME: inputs since SESSION has that information, what are the variables that correspond in the INSERT part so it can upload to db the ticket?

[Klemen]

This is the supported way of passing data to Hesk:
http://www.hesk.com/knowledgebase/index.php?article=83

Anything else requires code modification and is unfortunately out of the scope of my support.