Cannot connect to MySQL

Helpdesk for my helpdesk software

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itau
Posts: 1
Joined: Tue Apr 19, 2016 12:56 am

Cannot connect to MySQL

Post by itau »

I cannot connect to my database, the error is: "mysqlnd cannot connect to MySQL 4.1+ using the old insecure authentication. Please use an administration tool to reset your password". I tried to change the database password with the tool my hosting company provides but no effect. New installation of HESK is the same story. PHP is 5.6, MySQL old_passwords is OFF. Any ideas?
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Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Cannot connect to MySQL

Post by Klemen »

Try contacting your hosting company, they should be able to troubleshoot using error logs.
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