Send a ticket automatically without user intervention

[Hidroxid]

Script URL: http://www.MicroTech.com.ve/soporte
Version of script: 2.6.6
Hosting company:
What terms did you try when SEARCHING for a solution: populate auto fill field

Write your message below:
Is possible create a ticket automatically from code or adding a special field when populate the fields like say: http://www.hesk.com/knowledgebase/index.php?article=83

I need to complete the process and send the ticket without user intervention.

Thanks

[Klemen]

Except by sending an email and then using email piping/pop3 fetching, there is no built-in way of doing automatically submitting tickets. You would have to modify the code yourself to allow that.

[Hidroxid]

Thanks you, so, you can tell me any clue to do it?

I am programmer, kwow a bit of PHP and can try to do the changes.

Other: I bought the license of hesk and a user, testing it, tell me that see the text "powered by Hesk". Will be possible a problem with her cache?

[Klemen]

Well you see how it's done in the submit_ticket.php and create similar code. Anything more specific depends on your implementation though.

As for the powered by - do you use any code caching on the server (such as Opcache)? You can send me the URL of your help desk in a private message and I will see how it works for me.