receive ticket with more than 1 email

[svierzoski]

Good morning , forgive me if a colleague has already done this question, as I do not understand much English, could not find related topic .

Today when User sends email is opened ticket , only cases that have User places where email is generated ticket and puts more email addresses on copy , and HESK only understands one email address.

It would be possible the system supports more than one email , and answer by the system at all

[Klemen]

You can enable this feature in HESK Settings > Email tab > Multiple emails: Allow customers to enter multiple contact emails

[svierzoski]

Good morning Klemen ,

So now confirmed and this option is enabled.

I wanted : User sends by e-mail outlook and copies 2 more addresses.

When I reply via ticket all receive .

It is possible?