Emails are not getting line breaks

[vinman57]

Script URL: www.pianowizardacademy.com/helpdesk
Version of script: 2.6.5
Hosting company: hostgator

Hi. Emails are not getting line breaks. new_ticket.txt for example the way I want it displayed:


Dear %%NAME%%,

Your support ticket "%%SUBJECT%%" has been received.
Priority:%%PRIORITY%%
Category: %%CATEGORY%%

----------------------
%%MESSAGE%%
----------------------

Appear as this in Outlook at least:

Your support ticket “Testing” has been received. Priority:Low Category: Pre-Sales

---------------------- this is a message

I even tried adding <br> in the text file. Any ideas?

[Klemen]

Do you get line breaks with original unmodified files?

If yes, the most likely error is problems with line endings. Edit text files in a powerful text editor such as Notepadd++ and try either Windows or Unix line endings (even if on a Mac).

[vinman57]

I am using Notepad ++

[vinman57]

The unmodified files look fine. But they don't have

Priority:%%PRIORITY%%
Category: %%CATEGORY%%

In them. As soon as I put them in they get messed up. As am using Notepad ++

[Klemen]

Go to "Edit" > "EOL Conversion" and make sure you have Windows selected (selected is grayed out). Then save, upload again and test.

[vinman57]

Yep, Windows is grayed out

[Klemen]

Not sure what to say then... it doesn't make any sense that it works for one file but not for another.

Are you 100% sure the files are getting uploaded to the server in ASCII mode, not binary?

[vinman57]

Klemen

I wracked my brain out of this, tried different ftp programs, reuploaded hesk files. Nothing worked.

Finally, I recalled that not too long ago I changed the STMP to use a 3rd party called SENDGRID.

I had to change a setting there "Convert your plain text emails to HTML"

and the problem is gone.

In other words, Sendgrid was converting into html, and completly changing the appearance of the email

Resolved

Thanks

[Klemen]

Thanks for the info and glad to hear you got it working!