Ticket Notification Format

[FormidableMulk]

I upgraded from v2.42 to v2.5 this morning...

HTML E-mails are enabled. Tickets submitted via customer form kick off HTML notification e-mails; tickets POP-scraped generate plain text notification e-mails.

I haven't had time to dig into what's causing this one yet...

[FormidableMulk]

I've started digging into inc/email_functions.inc.php. It looks like the hesk_mail() has very different behavior for mail(), SMTP, and Mailgun delivery.

This is probably worth mentioning: I've only tested SMTP delivery.

That said, from what I can tell, no value is being passed to hesk_mail() in the $modsForHesk_settings['html_emails'] parameter when triggered via POP3 mail ticket scrape.

[FormidableMulk]

$modsForHesk_settings['html_emails'] had no value because it didn't exist. I added the following snippet to hesk_email2ticket() in inc/pipe_functions.inc.php, just after the global declaration.

Code: Select all

$modsForHesk_settings = mfh_getSettings();

Now when the notification functions are called, the modsForHesk_settings array gets passed along and, if set, HTML notifications are delivered.

[mkoch227]

This should be fixed in 2.5.1. Let me know if you still have issues.