issues with "Default Status For Action"

[radmamori]

1. when i change the status and click "Save Changes", the change does not save for any of the items

2. some of status settings (see below) don't have the drop down populated (they are empty)
"When a client clicks the "Close ticket" link, change the status to"
"When a staff member clicks the "Close ticket" link, change the status to"
"When a ticket is closed automatically, change the status to"

thanks for the help.

[mkoch227]

1. I'm not experiencing any issues saving statuses. Make sure that you don't have any caching systems that could be possibly caching the old database values (such as Zend OPcache).

2. All of the default actions you provided will only allow you to select a status that is considered "Closed". Make sure that you have at least one status that can be closed; otherwise the dropdowns will be empty.

[radmamori]

Sorry to be a pest.

I have checked everything and all settings are correct. It is saving status settings (in database table hesk_statuses) but nothing seems to appear correctly on the screen. the column "Closed" on the status screen shows green check marks, even though only "resolved" status is marked "closed".

Do the tables hesk_statuses and hesk_text_to_status_xref have anything to do with each other? If so, what is the key that connects them.

thanks for your help

[mkoch227]

hesk_text_to_status_xref maps each status' translations. So, for any given status, there will be one row for each language (so if you have 10 statuses and 3 languages, there should be 30 rows in hesk_text_to_status_xref).

What version of PHP are you currently using? I wonder if something strange changed in a future version that I never tested. Also enable debug mode and see if any error messages appear when viewing the statuses page.

[radmamori]

PHP: 5.4.43

I changed the "Default Status For Action" and clicked save changes.
the following is the message came up with debug on.
Notice: Undefined index: closedByClient in /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php on line 788

Notice: Undefined index: staffClosedOption in /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php on line 796

Notice: Undefined index: autocloseTicketOption in /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php on line 812

Warning: Cannot modify header information - headers already sent by (output started at /home2/rad/public_html/heskpitsllc/admin/manage_statuses.php:788) in /home2/rad/public_html/heskpitsllc/inc/common.inc.php on line 803

thanks for the help.