Session timeout on password reset link from email

Helpdesk for my helpdesk software

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NeillJ
Posts: 2
Joined: Tue Aug 04, 2015 3:30 pm

Session timeout on password reset link from email

Post by NeillJ »

Script URL:
Version of script: 2.6.4
Hosting company: Self-Hosted
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Password reset session timeout


Write your message below:

Hi there,

Thanks for a really great application.

I have a question:

When I click the 'Forgot Password' option and enter my email address, I receive the email correctly.

However, when I click the link in the email to reset my password, I receive the following error:

Error: Your session has expired, please login using the form below.

I am testing on a Windows 8.1 machine, however have tried on a Server 2012 and receive the same problem.

I have installed XAMPP 5.6.8, with PHP 5.6.8

Please assist.

Many thanks,

N. Jamieson
Klemen
Site Admin
Posts: 10168
Joined: Fri Feb 11, 2005 4:04 pm

Re: Session timeout on password reset link from email

Post by Klemen »

Please try uploading these files to your help desk and let me know if this fixes your issue:
http://hesk.com/extras/264_password_fix.zip
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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NeillJ
Posts: 2
Joined: Tue Aug 04, 2015 3:30 pm

Re: Session timeout on password reset link from email

Post by NeillJ »

Hi there,

Yes the update seems to have fixed the problem.

Thanks again for a great application.

Neill
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