mailto issue in ticket responses

[seth]

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Hesk mailto

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I have an occasional problem where we submit a ticket response with a URL with an email address in it. It converts the email address into a mailto link and embeds that in the URL, which is quite a mess. How can I disable the creation of the mailto link part so that we will have a decent clickable URL?

It is a bit hard to find information on this when Googling due to the common search terms I used.

Here is an example:

We submit:

Please go here: http://www.site.com/signup.asp?payer_em ... @gmail.com

The ticket winds up looking like this:

Please go here: <a href="http://www.<a href="mailto:site.com/signup.asp?payer_email=user@gmail.com">site.com/signup.asp?payer_email=user@gmail.com</a>">http://www.<a href="mailto:site.com/signup.asp?payer_email=user@gmail.com">site.com/signup.asp?payer_email=user@gmail.com</a></a>

TIA!

[Klemen]

You have two options:

1. correctly encode emails in URL addresses - replace "@" with "%40", for example:
http://www.site.com/signup.asp?test%40gmail.com



- OR -


2. you can open file inc/common.inc.php and delete 9 lines of code, from

Code: Select all

// matches an email address

to

Code: Select all

);

[seth]

Thank you for your help!!