If body message empty, but have attachments

[Jenny]

I found that if I send to hesk with pipe an email without body message, but with attachments - hesk can't show it, like there were no attachments at all and without even system notification about it. Is there any way to fix it?

[Klemen]

You can change the behavior in settings:

Admin panel > Settings > Email tab > Other > Require message: Ignore piped/fetched emails with no message

[Jenny]

You can change the behavior in settings:

Admin panel > Settings > Email tab > Other > Require message: Ignore piped/fetched emails with no message

Thanks, but this option was did not checked(( however if body message is empty, attachments empty too

[Klemen]

In that case please send a sample email having problems to pop3test at hesk dot com and I will have a look.

[Jenny]

In that case please send a sample email having problems to pop3test at hesk dot com and I will have a look.

Thank you! I sent it, please check.

[Klemen]

Please try this:

1. download this file: http://www.hesk.com/extras/email_nomsg_att.zip
2. upload the "email_parser.php" to your "inc/mail" folder
3. test

Did this fix the issue?

[Jenny]

Please try this:

1. download this file: http://www.hesk.com/extras/email_nomsg_att.zip
2. upload the "email_parser.php" to your "inc/mail" folder
3. test

Did this fix the issue?

WOW! Thank you, now it's ok!!!