email address requirement 2.6.2 VERSION

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battle71
Posts: 5
Joined: Sat May 16, 2015 4:16 pm

email address requirement 2.6.2 VERSION

Post by battle71 »

Hello,
is there a way to disable the requirement to enter an email address for each ticket? We don't need email address and don't want to have to enter an email address

Thank you
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mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: email address requirement 2.6.2 VERSION

Post by mkoch227 »

You can try the response found in this thread: viewtopic.php?f=14&t=4027&p=19842&hilit ... equirement
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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battle71
Posts: 5
Joined: Sat May 16, 2015 4:16 pm

Re: email address requirement 2.6.2 VERSION

Post by battle71 »

Yet done… but always the same. It ask always for email… Other suggestion?
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Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: email address requirement 2.6.2 VERSION

Post by Klemen »

That modification works fine for me. Please ready the instructions carefully and try applying again.
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