Erro ao sobrepor Mods Hesk 2.21 para Hesk 2,62

Forum dedicated to Mods for HESK created by Mike Koch

Moderator: mkoch227

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jcobello
Posts: 2
Joined: Tue May 05, 2015 4:40 am

Erro ao sobrepor Mods Hesk 2.21 para Hesk 2,62

Post by jcobello »

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URL of session_test.php:
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Write your message below:

We are having problems with the Mods module for Hesk version 2.21 to be superimposed the Heskett 2.62.
The entire look is changed successfully without any error in editing or visually apparent. More to access the administrative terminal before we obtained access normally now no longer have to check the base despite being everything in order.
The same occurs when sending a ticket that shows the SQL function can not be performed, more is not shown what function.
I could give a hint of what occurs.
We appreciate the attention.
Klemen
Site Admin
Posts: 10116
Joined: Fri Feb 11, 2005 4:04 pm

Re: Erro ao sobrepor Mods Hesk 2.21 para Hesk 2,62

Post by Klemen »

Mods for HESK is an unofficial mod, you will need to check with Mike for possible upgrade issues.

I am moving this post to the correct Mods for HESK forum.
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mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Erro ao sobrepor Mods Hesk 2.21 para Hesk 2,62

Post by mkoch227 »

Can you turn on debug mode by going into hesk_settings.inc.php and find:

Code: Select all

$hesk_settings['debug_mode']
and set it to be:

Code: Select all

$hesk_settings['debug_mode'] = 1; 
This way, if your SQL is failing, HESK will output the failing SQL statement. Post that failing statement here.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
jcobello
Posts: 2
Joined: Tue May 05, 2015 4:40 am

Re: Erro ao sobrepor Mods Hesk 2.21 para Hesk 2,62

Post by jcobello »

Thanks for return sooner after posting in another tentaiva found that was the way it was updating already solved.
More I have another doubt.
Which page does the formatting of the email informing know.
Once again thank the answer
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Erro ao sobrepor Mods Hesk 2.21 para Hesk 2,62

Post by mkoch227 »

jcobello wrote: Which page does the formatting of the email informing know.
Once again thank the answer
If I understand your question, do you mean the page where you can edit email templates? If so, it is under Tools -> Email Templates.

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Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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