open request via e- mail

[ibrahimayhan]

Script URL: http://destek.concord.com.tr/
Version of script: v2.6.2
Hosting company: Reseller Hosting - Maestro Panel and Windows Server 2012
URL of phpinfo.php: http://destek.concord.com.tr/phpinfo.php
URL of session_test.php: -
What terms did you try when SEARCHING for a solution: e-posta, pinging, setting,

Write your message below:
Hello,
I'm using the SMTP authentication support panel
http://i.hizliresim.com/g5ZbY0.png
SMTP configuration is working, sending e- mail
How do I make a support request on e-mail alone settings
What do I do transactions respectively
best regards.

[Klemen]

http://www.hesk.com/knowledgebase/index.php?article=65

http://www.hesk.com/knowledgebase/index.php?article=58

[ibrahimayhan]

Hello,
reply thank you.
system works
When I opened only request via e -mail
Customer- mail does not go
How do I solve this problem



Turkish :
Merhaba
Cevabın için teşekkürler
Sistem çalışıyor
Yalnız e-posta üzerinde talep açıldığında müşteriye mail gitmiyor
Ama panele destek talebi geliyor
.Ben bu sorunu çözmek nasıl

[Klemen]

Sorry but I don't understand what you mean.

Try explaining step-by-step what you do, what happens and what doesn't