2.2.1: Version still shown as "there is an update"

[ong13]

Hi

I downloaded the latest version from your site, translated (German translation is posted) but in the settings I still get the message, that "Mods for HESK Version: 2.2.1 - Aktualisierung verfügbar" - there IS an update available - which does not seem to be correct.

Olaf

[mkoch227]

Well that's strange... I just check the latest version being returned on the Mods for HESK website, and it is returning 2.2.1. Try deleting __latest-mfh.txt from your attachments directory (it holds a cached version of the latest version) and refresh the page. It should re-cache the latest version.

[ong13]

Hi

your suggestion did not work:


Olaf

[mkoch227]

It looks like your instance isn't properly caching the latest version. Instead of storing:

Code: Select all

1430149471|

it should be storing

Code: Select all

1430149471|2.2.1

Just out of curiosity, change __latest-mfh.txt to:

Code: Select all

1599688800|2.2.1

and see if it still says Update Available. Be sure to delete this though after testing, as it will be never be re-cached until 2038!

[ong13]

Hi,

yes, this worked: Mods for HESK Version: 2.2.1 - Mods for HESK ist aktuell

Olaf

[mkoch227]

Ok, so the issue is definitely with the version not being appended to the file. Create a new file in the root folder of your helpdesk called "test.php", and copy and paste the following into it:

Code: Select all

<?php

echo file_get_contents("http://mods-for-hesk.mkochcs.com/latestversion.php");

then, go to http://<your helpdesk location>/test.php, and let me know if anything is displayed on the screen.

[ong13]

Hi

no, absolutey nothing.

Olaf

[mkoch227]

Ok, so it looks like file_get_contents isn't working externally. Do you know if you hvae cURL enabled? That can be checked by updating test.php to be:

Code: Select all

<?php
var_dump(function_exists('curl_version'));

If cURL is enabled, then we can see what cURL is doing with the request. Otherwise, it appears that you will have to disable auto-update checking for Mods for HESK (which I will need to add a setting for in 2.3.0 )

[ong13]

Hi

it returns: boolean true

Olaf

[mkoch227]

Ok, now try this code (sorry for so many different tests, however each result is helpful )

Code: Select all

<?php
if (function_exists('curl_init'))
{
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL, 'http://mods-for-hesk.mkochcs.com/latestversion.php');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
    curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 6);
    $latest = curl_exec($ch);
    curl_close($ch);
    echo $latest;
}
else
{
    echo 'cURL not available';
}

[ong13]

Hi

the result is ... nothing, a totally empty page again.

Olaf

[ong13]

Hi Mike,

just to let you know: It seemed that it was a configuration error on the server (there was a server switch). HESK and other software were for example also unable to retrieve mail from an SMTP server.
I am not sure what was the reason, but it's working just fine.

Thanks
Olaf

[mkoch227]

So HESK is now properly caching the latest version?

[ong13]

Hi

it seems so. The problem was it could probably just not connect to the server and because of this the variable stayed empty.

Olaf