Admin email notification not sent

[fanta]

Hello,

On latest version 2.2.1, after user submits a ticket, assigned admins do not receive notification emails.

Auto assign is enabled. Is there something I am missing?

Thanks.

[mkoch227]

Auto-assign email notifications are working fine for me. Were they working on a regular HESK instance before you installed Mods for HESK?

[fanta]

I had hesk 255 working fine and sending email notifications correctly.

This is what i did:
upgraded hesk from 255 to 262
installed mods for hesk 2.2.0
This is when i noticed notification emails are not sent.

I upgraded mods for hesk to 2.2.1 hoping it will solve the issue, but still no email notifications sent to admins.

Thanks for trying to assist.

[mkoch227]

If you turn on debug mode, do any errors appear when submitting a ticket? Also, does the assigned admin have "A ticket is assigned to me" checked under the notifications tab on their profile / manage users page?

[fanta]

With debug mode on I get only the errors for missing header and footer txt files, nothing else.
Yes, admin users have all checkboxes ticked except for "Someone adds a note to a ticket not assigned to me".