$_SERVER['REMOTE_ADDR'] not works with piping

Jenny · Post by **Jenny** » Thu Apr 23, 2015 8:21 am

When I make a ticket fom form, I see my IP in ticket list later, but when I make it with pipe, my IP is always not specified.

Post by **Klemen** » Thu Apr 23, 2015 11:15 am

That's normal, because with email piping the customer never visits your server so the $_SERVER['REMOTE_ADDR'] variable is always empty.

Jenny · Post by **Jenny** » Thu Apr 23, 2015 6:24 pm

Agree. Is there any alternate way to know IP with piping?

Post by **Klemen** » Fri Apr 24, 2015 6:31 pm

Unfortunately not. But I got an idea that will be included in the next update - IP will be set if customer replies over the web form at any time.

Jenny · Post by **Jenny** » Mon Apr 27, 2015 11:51 am

Klemen wrote:Unfortunately not. But I got an idea that will be included in the next update - IP will be set if customer replies over the web form at any time.

Yes, parse IP from header could not give normal result. Good idea for next update! It will be nice to add IP not only when customer replies over the form, but also when open ticket link may be

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$_SERVER['REMOTE_ADDR'] not works with piping

$_SERVER['REMOTE_ADDR'] not works with piping

Re: $_SERVER['REMOTE_ADDR'] not works with piping

Re: $_SERVER['REMOTE_ADDR'] not works with piping

Re: $_SERVER['REMOTE_ADDR'] not works with piping

Re: $_SERVER['REMOTE_ADDR'] not works with piping