Auto-fill fields on New ticket

[toodlz]

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When submitting a new ticket after I have already submitted a ticket, the fields fill with my last ticket I submitted. Is there a way to clear out the old cached information and start with a clean slate? Thanks - Lisa

[Klemen]

This happens only when you submit tickets through customer interface, right? And only custom fields remain selected?

To fix the above you can:
1. open file "submit_ticket.php" in a text editor
2. find this code:

Code: Select all

hesk_cleanSessionVars('img_verified');

3. Just BELOW that add

Code: Select all

foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
	if ($v['use'])
	{
        hesk_cleanSessionVars("c_$k");
	}
}

4. Save, upload and test (should start working after next ticket submission)

[toodlz]

Awesome! Worked like a charm!

Thanks so much!
Lisa