Not all staff see all calls

sumari · Post by **sumari** » Mon Apr 13, 2015 2:13 pm

Hi

when i log into the helpdesk as Myself i can see all calls that are logged, but the Admin user and other staff only see a select few call's, do i need to change something for them all to see what i see?

Ian

Post by **Klemen** » Mon Apr 13, 2015 5:09 pm

On the "Users" page check all users - click the "Edit" icon and make sure they have access to all categories and see if they have permissions to see unassigned tickets and tickets assigned to others.

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Not all staff see all calls

Not all staff see all calls

Re: Not all staff see all calls