Ticket status link in customer autoresponse not working

[jgagnon]

Script URL: http://130.211.135.29/hesk/index.php
Version of script: 2.5.5
Hosting company:
URL of phpinfo.php: http://130.211.135.29
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
ticket link, autoresponse, ticket status

Write your message below:

In the autoresponse email that a customer receives after submitting a new ticket, the link which starts with "You can manage this ticket here" should open up the new ticket. Instead, it leads to a generic "Search Help" page. The link "View existing tickets" is not working or does not return any result.

Here's the link: http://130.211.135.29/hesk/index.php/ti ... resh=22556

[Klemen]

This is a problem with your "Help desk URL" setting:

1. go to admin panel > Settings > Help Desk tab

2. set "Help desk URL" to exactly this:

Code: Select all

http://130.211.135.29/hesk

3. click "Save changes" at the bottom

This should fix the issue in all future emails.